FAQ

1. How to Place an Order

Follow these 4 simple steps to finish your purchase:
  1. Browse and select items: Find the products you want in our product catalog.
  2. Add to Cart: Click the “Add to Cart” button for each selected item.
  3. Review your Cart: Go to your cart to check item details, quantities, and prices before checkout.
  4. Complete Checkout: Click “Proceed to Checkout”, fill in shipping information, select a payment method, and complete the payment to confirm your order.

2. Payment Safety

Your payment is 100% secure, protected by two core measures:
  • Our payment platform has PCI-DSS certification, complying with global security standards for handling cardholder data.
  • We use end-to-end encryption technology to fully protect your credit card details, billing address, and other payment-related information.

3. Order Shipping & Delivery Time

The process includes two stages:
  • Order Processing: After order confirmation (usually within 12 hours of successful payment), we will process and ship the order within 2 business days.
  • Delivery Time:
    • Domestic orders: Standard delivery takes 3–8 business days.
    • International orders: Delivery takes 5–22 business days, depending on your location and local customs clearance.

4. Order Tracking

You can track your order in real time through these steps:
  1. Once shipped, we will send a tracking number to your registered email. You can also find it in the “Order History” of your account.
  2. Enter the tracking number on the shipping carrier’s official website (e.g., UPS, DHL) to check real-time shipment status and estimated delivery date.

5. Shipping Cost

We offer free standard shipping for all orders, with no minimum purchase requirement.

6. Product Assembly

No assembly is required. All products are fully pre-assembled before shipment. You only need to unbox the product, and it will be ready for use within 1 minute—no tools or extra steps needed.

7. Return Policy

We provide a 30-day return guarantee for all products:
  • If you are not satisfied with your purchase, you can initiate a return request within 30 days of receiving the product.
  • We cover all return shipping costs.

8. Contacting Customer Service

You can reach our customer service team via email:
  • Email address: 
  • Tips for faster help: Include your order number (if available) and a detailed description of your issue (e.g., order problems, return requests) in the email.
  • Response time: We will reply within 48 business hours (Monday–Friday, excluding public holidays).